Meet Our Staff
Management
Josh Kiscellus
General Manager
Justin Rupp
Service Manager
Shane Bode
Used Car Director
Sales
Rigo Sanchez
Sales & Leasing Consultant
Robert Karas
Sales
Daniel Hansen
Sales Professional
Aaron Henderson
Sales Manager
Robert Zillmer
asst sales manager
Anthony Mendez
Sales Manager
Michael Pilarte
Salesperson
Matt Mikolajczyk
Salesperson
Nate Vazquez
Salesperson
Nicholas Walker
Salesperson
Service
Joakim Holm
Service Advisor
Dima Aslanov
Service Advisor
Ashley Buckmaster
Service Advisor
Administration
Carolyn Gouthro
Office Manager
Rigo Sanchez
Sales & Leasing Consultant
Jan 12, 2025
Friendly salesperson with a no pressure approach.
Friendly salesperson with a no pressure approach. Answered my questions about the vehicle and tried to remedy any concerns I had.
Jan 12, 2025
We love coming to this dealership for the maintenance of
We love coming to this dealership for the maintenance of our car. Everyone is amazing!
Aug 30, 2024
After days and days of fretting about what car to buy I
After days and days of fretting about what car to buy I finally pulled the trigger and got a new one from Russ Darrow Mitsubishi yesterday and I’m so glad I did! Rob did a great job at helping me get the best deal he could and I’m so happy that he made the process smooth and wayyy less scary than any other car I’ve purchased. Rigo the salesman was super helpful with teaching me how to use my new tech and getting me on my way quickly. I would send my grandma to either of these guys to get a new car because they treated me so well!!
May 02, 2024
Went in to test drive a 2022 Dodge 1500 Warlock, called
Went in to test drive a 2022 Dodge 1500 Warlock, called ahead, asked them to call me if anything changed or it sold. All they had to do is let me test drive it and I was already pretty much sold on the vehicle. Come to find out, I get up there and the vehicle sold, or so they say. They immediately tried to sell me on other versions with more mileage (Warlock had 6k and no accidents/reported problems), prior accidents, or both FOR MORE MONEY. Said no and walked out, 3-5 days later and the advertisement is still up and I get a message on May 2nd there's a price change on the vehicle. Don't trust this dealer at all, they use scam and bait advertisements, oh by the way this vehicle came from Quebec. Possibly a lemon they covered up on the title swap. I'd leave a review on the people I worked with... but they're not all listed, funny.
Mar 28, 2024
This is my 2nd car I bought at this place.
This is my 2nd car I bought at this place. Just drove away with the New 2024 Mitsubishi Mirage G4 . I seriously will not go any where else to buy a car except this place. Everyone there has been Professional towards me. They don't pressure you into buying anything. If your looking for new or used cars, go here. YOU WONT BE DISAPPOINTED!!.. Thank you Russ Darrow Mitsubishi
Robert Karas
Sales
Mar 03, 2025
The experience was great.
The experience was great. The employees were awesome. They made sure we were taken care and comfortable of the whole time there. I was able to leave with a car I always wanted. Definitely would recommend!
Jan 31, 2025
We had to find a car with pretty short notice, which is
We had to find a car with pretty short notice, which is super stressful. We found one we wanted at Russ Darrow Mitsubishi and the staff were very accommodating and very helpful. We’ve had less than ideal experiences with car dealerships in the past so we were happy that the process went as smoothly as possible. Thank you!
Jan 23, 2025
The guys were very attentive and friendly.
The guys were very attentive and friendly.nice waiting area with free beverages.prompt service
Jan 12, 2025
We love coming to this dealership for the maintenance of
We love coming to this dealership for the maintenance of our car. Everyone is amazing!
Aug 30, 2024
After days and days of fretting about what car to buy I
After days and days of fretting about what car to buy I finally pulled the trigger and got a new one from Russ Darrow Mitsubishi yesterday and I’m so glad I did! Rob did a great job at helping me get the best deal he could and I’m so happy that he made the process smooth and wayyy less scary than any other car I’ve purchased. Rigo the salesman was super helpful with teaching me how to use my new tech and getting me on my way quickly. I would send my grandma to either of these guys to get a new car because they treated me so well!!
Daniel Hansen
Sales Professional
Jan 31, 2025
We had to find a car with pretty short notice, which is
We had to find a car with pretty short notice, which is super stressful. We found one we wanted at Russ Darrow Mitsubishi and the staff were very accommodating and very helpful. We’ve had less than ideal experiences with car dealerships in the past so we were happy that the process went as smoothly as possible. Thank you!
Jan 23, 2025
The guys were very attentive and friendly.
The guys were very attentive and friendly.nice waiting area with free beverages.prompt service
Jul 04, 2020
They were straightforward and super easy to work with. I...
They were straightforward and super easy to work with. I enjoyed my experience. I would buy from them again. Daniel and the finance team did a great job getting me a good deal on my car.
Jun 06, 2020
Great service. Everyone was very knowledgeable and...
Great service. Everyone was very knowledgeable and friendly. Every question I had was answered and I left the store without any doubts and concerns. Thanks
May 22, 2020
Hey everyone at Russ Darrow Mitsubishi! Thanks for an...
Hey everyone at Russ Darrow Mitsubishi! Thanks for an awesome experience with each member of your team! No pressure and was treated with respect. I’d buy from you again and will recommend you to friends and family.
Aaron Henderson
Sales Manager
Mar 04, 2025
Overall we had a positive experience, but we did have
Overall we had a positive experience, but we did have some issues. This first thing was the source for most of our troubles. We were communicating with someone we thought was with Russ Darrow, but we found out late in the negotiations that she actually worked for a third party service. She made promises and statements which proved to be untrue. At the dealership there were some items that also added to our 3 star rating: There was an open recall for the tailgate wiring harness. Your team told us Honda does not address something like this until it actually breaks. Dahl Honda is replacing it tomorrow. We made an appointment to see the Ridgeline in person and were told that it would be ready. It wasn't. It was delayed time and again and when it was finally available, the trunk bed and storage area were dirty- lots of dog hair, a plastic spoon, etc. During the wait, we were repeated asked to give the down payment check. I held it until WE were ready. The vehicle came with only one key fob even though we were told that we could get a second one. We are ordering one now from an outside source. During the price negotiations, the Ridgeline price went down online a couple of times, but these weren't reflected in Darrow's price calculations while an etching fee was added on. After some serious talk, this fee was waived and that put the final price closer to where we felt it should have been. The supposed Xzilon treatment price was expensive and something that we had no choice on. We were told that it was applied to all the Russ Darrow vehicles. Also, when talking with the third party person, the extensive Russ Darrow pre-certification inspection was often mentioned. We asked for a copy repeatedly, but never received it. The Ridgeline had a little damage to the dashboard that was very hard to see in the online photos. Since we live in Central Wisconsin, we did hire an inspection of our own which showed this. When we brought this up, we were told that the vehicle was being sold "as is". One last item. The gas gauge was on E as we looked at the vehicle. I spoke with the salesperson who did put a little fuel in the Ridgeline before we left. As mentioned at the start, overall the experience at Russ Darrow was OK. After everything we had been through pursuing this vehicle, we were left feeling worn out instead of a feeling of joy. I hope this review helps you to implement some changes to get your dealership up to the 5 star rating you desire. Thank you
Feb 18, 2025
Would definitely purchase a vehicle here again if Michael
Would definitely purchase a vehicle here again if Michael was my salesman. He's excellent!
Feb 11, 2025
It was clean and neat, the chairs were a bit itchy and I
It was clean and neat, the chairs were a bit itchy and I wish I got more water or offered it more
Jan 12, 2025
We love coming to this dealership for the maintenance of
We love coming to this dealership for the maintenance of our car. Everyone is amazing!
May 02, 2024
Went in to test drive a 2022 Dodge 1500 Warlock, called
Went in to test drive a 2022 Dodge 1500 Warlock, called ahead, asked them to call me if anything changed or it sold. All they had to do is let me test drive it and I was already pretty much sold on the vehicle. Come to find out, I get up there and the vehicle sold, or so they say. They immediately tried to sell me on other versions with more mileage (Warlock had 6k and no accidents/reported problems), prior accidents, or both FOR MORE MONEY. Said no and walked out, 3-5 days later and the advertisement is still up and I get a message on May 2nd there's a price change on the vehicle. Don't trust this dealer at all, they use scam and bait advertisements, oh by the way this vehicle came from Quebec. Possibly a lemon they covered up on the title swap. I'd leave a review on the people I worked with... but they're not all listed, funny.
Robert Zillmer
asst sales manager
Jul 17, 2019
Amazing Customer Service
The entire staff was extremely helpful and knowledgeable. My car sales man provided excellent customer, explaining everything thoroughly to make sure that I choose the best option for me.
May 31, 2019
Fast ...quality very nice
Went to have my truck an oil change and maintenance check was there lesa time then I anticipated...staff was friendly..they even washed my truck for me...
May 23, 2019
Great service
Miguel was a huge help and made sure I got what I needed. The staff was friendly and the dealership was clean and well kept. I would most definitely recommend Russ Darrow to anyone.
May 20, 2019
very curtious service
Russ Darrow Mitsubishi was very helpful and the staff was great. The dealership was clean and well kept. I will most definitely recommend to my friends and family.
May 03, 2019
Excellent
they have excellent customer service very well taken care of every time I've been there very satisfied. Even though I come out of my way for my service I appreciate it
Joakim Holm
Service Advisor
Mar 13, 2025
I have used Russ Darrow for purchase and service for many
I have used Russ Darrow for purchase and service for many years. They always communicate well.
Mar 11, 2025
Another very well done and fast service.
Another very well done and fast service. It took less than 30 minutes and I was well looked after.
Mar 03, 2025
Great service and great team 👏 glad o coose russ darrow.
Great service and great team 👏 glad o coose russ darrow. The service was efficient. Thank you !!! 😊
Mar 03, 2025
Horrible, the work there mechanic do is atrocious.
Horrible, the work there mechanic do is atrocious. I'd rather deal with a alley mechanic.
Feb 28, 2025
Great people, great service!
Great people, great service! No hassles! Always making sure car is ready for the road!
Dima Aslanov
Service Advisor
Mar 13, 2025
I have used Russ Darrow for purchase and service for many
I have used Russ Darrow for purchase and service for many years. They always communicate well.
Mar 08, 2025
The way they trick me and my car is very good.
The way they trick me and my car is very good. I would like to choose Russ Darrow Mitsubishi again next times.
Mar 03, 2025
Great service and great team 👏 glad o coose russ darrow.
Great service and great team 👏 glad o coose russ darrow. The service was efficient. Thank you !!! 😊
Mar 03, 2025
Horrible, the work there mechanic do is atrocious.
Horrible, the work there mechanic do is atrocious. I'd rather deal with a alley mechanic.
Feb 28, 2025
Great people, great service!
Great people, great service! No hassles! Always making sure car is ready for the road!
Ashley Buckmaster
Service Advisor
Mar 13, 2025
I have used Russ Darrow for purchase and service for many
I have used Russ Darrow for purchase and service for many years. They always communicate well.
Mar 03, 2025
Great service and great team 👏 glad o coose russ darrow.
Great service and great team 👏 glad o coose russ darrow. The service was efficient. Thank you !!! 😊
Feb 28, 2025
Great people, great service!
Great people, great service! No hassles! Always making sure car is ready for the road!
Feb 21, 2025
Amazing customer service as always.
Amazing customer service as always. They do a great job making sure the vehicle is fixed right the first time
Feb 11, 2025
It was clean and neat, the chairs were a bit itchy and I
It was clean and neat, the chairs were a bit itchy and I wish I got more water or offered it more
Carolyn Gouthro
Office Manager
Feb 21, 2025
Amazing customer service as always.
Amazing customer service as always. They do a great job making sure the vehicle is fixed right the first time
Feb 02, 2025
Great sevice, courteous staff.
Great sevice, courteous staff. Too bad the coffee machine was out of order. Need my Java.
Jan 12, 2025
We love coming to this dealership for the maintenance of
We love coming to this dealership for the maintenance of our car. Everyone is amazing!
Anthony Mendez
Sales Manager
Feb 18, 2025
Would definitely purchase a vehicle here again if Michael
Would definitely purchase a vehicle here again if Michael was my salesman. He's excellent!
Jan 31, 2025
We had to find a car with pretty short notice, which is
We had to find a car with pretty short notice, which is super stressful. We found one we wanted at Russ Darrow Mitsubishi and the staff were very accommodating and very helpful. We’ve had less than ideal experiences with car dealerships in the past so we were happy that the process went as smoothly as possible. Thank you!
Jan 23, 2025
The guys were very attentive and friendly.
The guys were very attentive and friendly.nice waiting area with free beverages.prompt service
Michael Pilarte
Salesperson
Mar 04, 2025
Overall we had a positive experience, but we did have
Overall we had a positive experience, but we did have some issues. This first thing was the source for most of our troubles. We were communicating with someone we thought was with Russ Darrow, but we found out late in the negotiations that she actually worked for a third party service. She made promises and statements which proved to be untrue. At the dealership there were some items that also added to our 3 star rating: There was an open recall for the tailgate wiring harness. Your team told us Honda does not address something like this until it actually breaks. Dahl Honda is replacing it tomorrow. We made an appointment to see the Ridgeline in person and were told that it would be ready. It wasn't. It was delayed time and again and when it was finally available, the trunk bed and storage area were dirty- lots of dog hair, a plastic spoon, etc. During the wait, we were repeated asked to give the down payment check. I held it until WE were ready. The vehicle came with only one key fob even though we were told that we could get a second one. We are ordering one now from an outside source. During the price negotiations, the Ridgeline price went down online a couple of times, but these weren't reflected in Darrow's price calculations while an etching fee was added on. After some serious talk, this fee was waived and that put the final price closer to where we felt it should have been. The supposed Xzilon treatment price was expensive and something that we had no choice on. We were told that it was applied to all the Russ Darrow vehicles. Also, when talking with the third party person, the extensive Russ Darrow pre-certification inspection was often mentioned. We asked for a copy repeatedly, but never received it. The Ridgeline had a little damage to the dashboard that was very hard to see in the online photos. Since we live in Central Wisconsin, we did hire an inspection of our own which showed this. When we brought this up, we were told that the vehicle was being sold "as is". One last item. The gas gauge was on E as we looked at the vehicle. I spoke with the salesperson who did put a little fuel in the Ridgeline before we left. As mentioned at the start, overall the experience at Russ Darrow was OK. After everything we had been through pursuing this vehicle, we were left feeling worn out instead of a feeling of joy. I hope this review helps you to implement some changes to get your dealership up to the 5 star rating you desire. Thank you
Feb 18, 2025
Would definitely purchase a vehicle here again if Michael
Would definitely purchase a vehicle here again if Michael was my salesman. He's excellent!
Feb 11, 2025
It was clean and neat, the chairs were a bit itchy and I
It was clean and neat, the chairs were a bit itchy and I wish I got more water or offered it more
Josh Kiscellus
General Manager
Feb 21, 2025
Amazing customer service as always.
Amazing customer service as always. They do a great job making sure the vehicle is fixed right the first time
Jan 12, 2025
We love coming to this dealership for the maintenance of
We love coming to this dealership for the maintenance of our car. Everyone is amazing!
Matt Mikolajczyk
Salesperson
Jan 31, 2025
Had a very great experience with Matt.
Had a very great experience with Matt. They offered a very fair trade-in price and made the process fast and easy. Very happy with our experience!
Jan 23, 2025
The guys were very attentive and friendly.
The guys were very attentive and friendly.nice waiting area with free beverages.prompt service
Justin Rupp
Service Manager
Feb 21, 2025
Amazing customer service as always.
Amazing customer service as always. They do a great job making sure the vehicle is fixed right the first time
Jan 24, 2025
I gave 4 stars due to the fact I had a bad experience on
I gave 4 stars due to the fact I had a bad experience on a previous visit however I reached out to Justin and he rectified the experience and had patience and put me as a loyal customer first and then the next experience was much greater.
Nate Vazquez
Salesperson
Mar 03, 2025
The experience was great.
The experience was great. The employees were awesome. They made sure we were taken care and comfortable of the whole time there. I was able to leave with a car I always wanted. Definitely would recommend!